FAQ
🌹 About the Product
Q: Are these real flowers?
A: Yes! Our products are made from real flowers that have been carefully preserved to maintain their natural beauty.
Q: How long do preserved flowers last?
A: With proper care, our preserved flowers can last 1–3 years or even longer.
Q: Do I need to water them?
A: No watering is needed. Just keep them in a cool, dry place away from direct sunlight and humidity.
🎁 Orders & Gifts
Q: Is this a good gift?
A: Absolutely! Our products are designed as meaningful, ready-to-gift items—perfect for birthdays, anniversaries, and special occasions.
Q: Does it come with gift packaging?
A: Yes, all items come in packaging.
📦 Shipping
Q: How long does shipping take?
A:
-
Processing time: 2–5 business days
-
Shipping time: 7–12 business days
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide.
Q: Can I track my order?
A: Yes, a tracking number will be provided once your order is shipped.
💳 Payment
Q: What payment methods do you accept?
A: We accept major credit cards and secure online payments.
Q: Is my payment secure?
A: Yes, all payments are processed through secure and encrypted systems.
🔄 Returns & Support
Q: What if my item arrives damaged?
A: Please contact us within 48 hours with photos, and we will arrange a replacement or refund.
Q: Can I return or exchange my order?
A: We offer a 30-day satisfaction guarantee. Please contact us for assistance.
Q: How can I contact you?
A:
📧 Email: miatangflower@gmail.com
📱 WhatsApp: +86 19711699138